Local & Postal Order Information

All postal orders are sent via overnight shipping. For weekend bookings, orders are dispatched on either Tuesday or Wednesday, depending on whether the garment was rented the weekend prior.

To allow for any unexpected courier delays, your garment will always be dispatched 2–3 days before your event and is expected to arrive 1–2 days prior.

If there are any issues with the previous rental (such as damage or delays) that might affect your order in any way, I will contact you as soon as possible.

Please drop your garment off at the post office by 4:00 PM on your selected return date (your return date can be found in your confirmation email). Do not place returns in a street post box, as these can take 1–2 weeks to be cleared.

All orders come with a supplied return bag and label - please return your dress in this, as we monitor the return tracking closely.

A late fee of $20 per day applies for any reason, as late returns directly impact the next customer's booking. If a late return causes the next customer's order to be cancelled, you will also be charged for the cost of that cancelled booking.

Our full refund policy can be found here

Please contact us so we can look into it for you! While we dispatch a high volume of orders each week and our overnight shipping is 99% reliable, courier delays can occasionally happen.

Once a package leaves us, the delivery timeline is managed entirely by NZ Post. If your order is taking longer than expected, please reach out to us with your order number.

We kindly ask for your patience and kindness while we work to track it down, as external postal delays are completely out of our hands.

We understand that plans change. If you notify us more than 7 days prior to your event date, a full refund will be offered.

However, we cannot offer refunds for cancellations made within 7 days of your event. This short timeframe does not leave us enough time to re-rent the garment, resulting in a loss of revenue for our business.

If you cause any damage during your rental, please contact us before returning the item and feel free to send us photos. This allows us time to notify the next customer if their booking will be delayed or cancelled.

All garments are thoroughly inspected upon return so we can work out a solution with you. Please note that if you caused any damage, this may result in extra fees to cover specialised dry cleaning or tailoring costs.

If you purchased our damage waiver, you can check exactly what is and isn't covered here

If you lose the provided return bag, please contact us. If you have a printer, we can email you a copy of the prepaid label to print at home. Some post offices can also print this label for you.

Alternatively, you will need to purchase a new shipping bag at the post office and pay for the return shipping to our address. Please note that because the original label was already prepaid, this replacement shipping cost is your responsibility and will not be refunded.

Please contact us right away! While we thoroughly inspect every single garment before sending it out, mistakes can occasionally happen. We are more than happy to work with you and discuss the best solutions to make things right.