QUESTIONS? WE'VE GOT YOU COVERED!

Unfortunately, we don't offer postal try ons! Because our dresses are so popular and booked back to back, we need them close by to ensure quick turnarounds between rentals.

You can book a try on appointment right here: Book a Try-On Appointment. Head over to check out our availability and learn everything you need to know before your visit!

All of our available try-on slots are published directly on our online calendar. Because our fitting times are scheduled around packing rental orders and garment stock availability, the times listed online reflect our full and complete schedule.

Please note that we are unable to accommodate 'squeeze-in' requests. Due to receiving a high volume of requests each week, we must stick strictly to our online schedule to keep things running smoothly for everyone.

All postal orders are sent via overnight shipping. For weekend bookings, orders are dispatched on either Tuesday or Wednesday afternoon, depending on whether the garment was rented the weekend prior. Please note tracking emails can be delayed as these activate and are sent out separately.

Our shipping routine is the same every week, so we are unable to respond to individual messages asking about order status or dispatch timing. You will automatically receive a tracking link as soon as your order is on its way. Rest assured, if there are any issues from a previous rental (such as damage or return delays) that could affect your order, we will reach out to you immediately.

To allow for any unexpected courier delays, your garment will always be dispatched 2–3 days before your event and is expected to arrive 1–2 days prior.

Please drop your garment off at the post office by 4:00 PM on your selected return date (your return date can be found in your confirmation email). Do not place returns in a street post box, as these can take 1–2 weeks to be cleared.

All orders come with a supplied return bag and label - please return your dress in this, as we monitor the return tracking closely.

A late fee of $20 per day applies for any reason, as late returns directly impact the next customer's booking. If a late return causes the next customer's order to be cancelled, you will also be charged for the cost of that cancelled booking.

Our full refund policy can be found here.

While we dispatch a high volume of orders each week and our overnight shipping is 99% reliable, courier delays can occasionally happen.

Once a package leaves us, the delivery timeline is managed entirely by NZ Post. External postal delays are completely out of our hands.

Postal Order Cut off: 4:00pm Wednesday.

Any orders placed after this time are shipped at your own risk. If you want your order sent after the cut off, our Saturday Shipping option must be added to your booking when paying for shipping. This gives your order an extra day's chance to arrive, but there are still no guarantees. Refunds will not be given if you choose to have your order sent after the cut off and it does not arrive.

We understand that plans change. If you notify us more than 7 days prior to your event date, a full refund will be offered.

However, we cannot offer refunds for cancellations made within 7 days of your event. This short timeframe does not leave us enough time to re-rent the garment, resulting in a loss of revenue for our business.

If you cause any damage during your rental, please contact us before returning the item and feel free to send us photos. This allows us time to notify the next customer if their booking will be delayed or cancelled.

All garments are thoroughly inspected upon return so we can work out a solution with you. Please note that if you caused any damage, this may result in extra fees to cover specialised dry cleaning or tailoring costs.

If you purchased our damage waiver, you can check exactly what is and isn't covered here.

If you lose the provided return bag, please contact us. If you have a printer, we can email you a copy of the prepaid label to print at home. Some post offices can also print this label for you.

Alternatively, you will need to purchase a new shipping bag at the post office and pay for the return shipping to our address. Please note that because the original label was already prepaid, this replacement shipping cost is your responsibility and will not be refunded, this MUST be upgraded to overnight shipping.

Please contact us right away! While we thoroughly inspect every single garment before sending it out, mistakes can occasionally happen. We are more than happy to work with you and discuss the best solutions to make things right.

All local pickup orders will be ready 1–3 days before your event. For weekend bookings, garments are typically prepared on Thursday, depending on prior weekend rentals.

We do not know the exact time your dress will be ready, as this depends on turnarounds from the prior weekend's rentals, cleaning times, and other factors. You will receive an email once your order is ready, along with your pickup instructions. Please do not come to collect your dress without receiving this confirmation email first.

After receiving your pickup confirmation email, you’re welcome to collect your garment at any time that suits you. Your order will be placed in our designated pickup area, safely sheltered from the weather, and will remain there until collected. There is no need to notify us in regards to what time you will be picking up your dress.

Please drop your garment off to our designated pick up and drop off box by 6:00PM on your selected return date (your return date can be found in your confirmation email).

A late fee of $20 per day applies for any reason, as late returns directly impact the next customer's booking. If a late return causes the next customer's order to be cancelled, you will also be charged for the cost of that cancelled booking.

Our full refund policy can be found here.

Yes, absolutely! Most of the time we are available for same day pickup, unless we are away and our bookings are closed.

Please allow us a few hours to pack your order. Depending on the day, we might be away from the packing station or helping clients in our try on room, which means we cannot get in there to pack your items right away.

If you are in a rush, please feel free to send us a quick message before ordering to double check that we are free and available!

We understand that plans change. If you notify us more than 7 days prior to your event date, a full refund will be offered.

However, we cannot offer refunds for cancellations made within 7 days of your event. This short timeframe does not leave us enough time to re-rent the garment, resulting in a loss of revenue for our business.

If you cause any damage during your rental, please contact us before returning the item and feel free to send us photos. This allows us time to notify the next customer if their booking will be delayed or cancelled.

All garments are thoroughly inspected upon return so we can work out a solution with you. Please note that if you caused any damage, this may result in extra fees to cover specialised dry cleaning or tailoring costs.

If you purchased our damage waiver, you can check exactly what is and isn't covered here.

Please contact us right away! While we thoroughly inspect every single garment before sending it out, mistakes can occasionally happen. We are more than happy to work with you and discuss the best solutions to make things right.