REFUND POLICY

Our refund policy has been designed with both our customers and our business in mind. By placing an order with Love It Loan It Limited, you agree to the terms outlined below.

Nothing in this Refund Policy limits or excludes any rights or remedies that cannot legally be excluded under New Zealand law.

1. Cancellations

7 or More Days Before the Rental Date

If you wish to cancel your booking at least 7 days before your rental date, you will receive a full refund, provided the garment has not already been dispatched or collected.

For example, if your garment is booked for 8 June, you must contact us on or before 1 June to receive a full refund.

Within 7 Days of the Rental Date

Cancellations made fewer than 7 days before the rental date are not eligible for a refund or store credit.

This is because the garment has been reserved specifically for your booking and we are unable to recover the rental income for that period.

After Dispatch or Collection

Once a garment has been dispatched or collected, the rental cannot be cancelled for a refund or store credit.

This includes cancellations due to change of mind or incorrect sizing.

Orders Placed After the Shipping Cutoff

Orders placed after our weekly shipping cutoff of 4:00pm Wednesday may still be accepted and sent, but are sent at the customer's own risk.

If you choose to cancel an order placed after the shipping cutoff rather than having it sent at your own risk, no refund will be provided.

Store credit may be considered at Love It Loan It's discretion.

2. Sizing, Fit and Change of Mind

We provide detailed information on our product pages, including garment descriptions, measurements, size charts where available, photographs in different lighting, and information about known flaws, alterations and signs of wear.

Customers are responsible for reviewing this information carefully before placing an order.

We do not offer refunds or store credit for:

• Incorrect sizing selected by the customer.

• Change of mind.

• Selecting the wrong style, colour or pattern.

• Failure to read or understand the product description.

• A garment not looking as expected where the listing accurately represents the garment.

• Minor flaws, alterations or signs of wear that were clearly stated in the listing.

3. Garment Condition and Undisclosed Issues

All known garment flaws, alterations and relevant signs of wear will be stated on the applicable product listing.

If a garment arrives with an undisclosed flaw, is incorrect, or is not up to the rental standard described on the website, you must contact us within 24 hours of receiving the garment.

Photographic evidence of the issue must be provided where possible.

The issue will then be assessed by Love It Loan It on a case by case basis.

Depending on the circumstances, the resolution may include a refund, replacement, repair, store credit or another appropriate solution.

If the issue was clearly disclosed on the product listing before the booking was made, it will not qualify for a refund or store credit.

Concerns raised more than 24 hours after receiving the garment may not be accepted as Love It Loan It's responsibility, unless otherwise required by law.

4. Unworn or Unused Garments

If you receive your garment but choose not to wear it, the rental remains non refundable.

Unused or unworn garments after the rental period are not eligible for a refund or store credit.

Rental garments are reserved specifically for each booking, meaning we cannot recover the rental income for that period simply because the garment was not worn.

5. Courier Delays

Orders Placed Before the Shipping Cutoff

If your order was placed before our weekly shipping cutoff of 4:00pm Wednesday and the garment does not arrive in time because of a courier delay, no cash refund will be provided.

Store credit may be considered at Love It Loan It's discretion.

Courier delays are outside our direct control once the parcel has been handed to the courier.

Orders Placed After the Shipping Cutoff

Orders placed after 4:00pm Wednesday are sent entirely at the customer's own risk.

If the garment does not arrive in time because of a courier delay, no refund or store credit will be provided.

Customer Requested Redirection or Address Changes

Customers are responsible for providing the correct delivery address.

If a customer requests redirection, redelivery or an address change through NZ Post and this causes a delivery delay, the resulting delay will not qualify for a refund or store credit.

6. Store Credit

Where this policy states that store credit may be considered, store credit is not guaranteed.

Any store credit offered will be determined by Love It Loan It on a case by case basis.

7. Legal Rights

Nothing in this Refund Policy limits, excludes or overrides any rights or remedies that cannot legally be excluded under New Zealand law.