SHIPPING POLICY

Renting a garment can be challenging for busy individuals, so we have created a range of shipping and pickup options to accommodate different schedules.

Please read this information carefully before placing your order.

1. Order Timeframes

We recommend placing orders at least 3 business days before the rental date to allow sufficient time for dispatch and delivery.

Additional time should be allowed for rural deliveries.

For the best chance of receiving your garment on time, we recommend ordering as early as possible.

2. Shipping Cutoff

Our standard weekly shipping cutoff is 4:00pm Wednesday.

Orders placed after 4:00pm Wednesday may still be accepted and sent, but are sent entirely at the customer's own risk. 

If an order placed after the cutoff does not arrive in time for the event because of a courier delay, no refund or store credit will be provided.

3. Dispatch

Garments are posted Monday to Friday.

Our courier generally collects parcels at approximately 4:30pm.

All postal garments are dispatched via overnight courier through NZ Post.

Tracking information is automatically generated when the courier collects the parcel.

Garments are generally dispatched in advance of the selected rental date to allow additional time for potential courier delays.

If you require earlier delivery, please specify this in your order notes.

4. Delivery Timing

For morning delivery on the day of your event, where available, customers should select the previous night as the rental date.

This allows the garment to be sent an additional day early as a precaution against courier delays.

Delivery can occur between approximately 7:00am and 3:00pm.

Delivery times are determined by the courier and are not guaranteed.

5. Shipping Options

Standard Postal Delivery

Postal delivery is available for customers who cannot collect their garment locally.

The garment will be sent using the applicable courier service, with the appropriate return method provided.

Saturday Delivery

Saturday delivery may be available for eligible last minute rentals requiring weekend delivery.

Availability and current pricing will be displayed at the time of booking and may change from time to time.

Saturday delivery orders are sent at the customer's own risk.

Rural Delivery

Customers in rural areas must select the appropriate rural delivery option.

Failure to select the rural option may result in delays or non delivery.

If a rural upgrade is required after an order has been placed, dispatch may be delayed by at least one working day.

Local Pickup in Dunedin

Local pickup is available for Dunedin customers where offered.

Garments can generally be collected 1 to 2 days before the event.

Weekend orders are generally organised for Thursday morning.

Customers will receive an email when their garment is ready for collection.

Earlier pickup times may be arranged where possible.

Garments must be returned on the next working day unless otherwise agreed.

6. Parcel Delays

Once a parcel has been handed to NZ Post, transit times are outside our direct control.

If an order placed before the Wednesday 4:00pm cutoff is delayed by the courier and does not arrive in time for the event, no cash refund will be provided.

Store credit may be considered at Love It Loan It's discretion.

Customers should contact NZ Post promptly if they notice a delay.

7. Address Changes and Redirections

Customers are responsible for providing the correct delivery address.

Requests made directly to NZ Post for parcel redirection or redelivery may prolong transit time by at least one working day.

If a delay occurs because of a customer requested redirection, address change or other action taken by the customer, the delay will not qualify for a refund or store credit.

8. Lost Parcels

If a parcel is marked as delivered but has not been received, the customer should contact NZ Post and request an investigation.

No refund or store credit will be provided while NZ Post is investigating the missing parcel, unless otherwise required by law.

9. Pre Paid Return Bags

Where a pre paid return bag has been provided, customers must use the supplied bag to return the garment unless otherwise arranged with Love It Loan It.

If you lose or damage the supplied pre paid return bag, you must return the garment via NZ Post using an overnight courier service at your own expense.

Love It Loan It can provide the pre paid return label that has already been created for your order, where available.

Using the required overnight courier service is mandatory in this situation.

If failure to use the required return method results in a late return, the applicable late fees will apply.

10. Shipping Prices

Shipping prices are not fixed within this policy.

Current shipping options and prices are displayed on our website and at checkout and may change from time to time.

11. International Shipping

We do not currently offer international shipping.

12. Legal Rights

Nothing in this Shipping Policy limits, excludes or overrides any rights or remedies that cannot legally be excluded under New Zealand law.