Frequently Asked Questions


FAQs

What is Love it Loan it?

We are a designer rental boutique stocking a variety of dresses from different designers! Customers can choose a date they want to borrow a dress, pay a fraction of its RRP and send it back to us after they have worn it! Read more about us on our blog section or 'how it works'

How do I know if the dress I like is available for when I want it?

You can check availability yourself on our website by clicking on the date of rental on the product calendar. It will either say "unavailable" or "Add to cart" if available!

What date do I select when booking a garment?

Please book for the date you are wearing the dress, not when you want it to be delivered. The return date is based on this, It will be set to early if you select it earlier than the day you are wearing it. 

For example, if you are wearing it on Saturday, however select for the Thursday, the return date will be set for Friday! 

We always send out garments in plenty of time! 

How far in advance can I book my dress?

At the moment, you can book up to 90 days in advance! 

Where are you based?

We are based down south in Dunedin NZ! 

I'm not in Dunedin, do you ship garments?

Yes we do! We ship NZ wide in home compostable courier bags. We have multiple shipping and delivery options, check out our shipping information page on the main menu

When do you send out garments?

Our usual posting days are Tuesday and Wednesday for weekend rentals, as majority of the garments arrive back to us on Tuesdays and we collect them from the dry-cleaner on Wednesday. Sometimes if the garment gets back to us earlier (local rentals) we can post earlier!

We strictly use overnight shipping and aim for the garment to arrive 1-2 days before your rental period.

Do you offer try on appointments?

Yes, we do! Check out our try on information page for more, or book a fitting directly on our website.

What if I can no longer make my event?

If you need to cancel a booking, you must let us know within 48hrs of your rental period (at least two days before) to receive a full refund. If the garment has already been shipped, it must be sent back the same day as delivery for store credit/refund. In this case, shipping will not be refunded. Refunds will be given if the cancellation is made within 48hours of your rental period (e.g booking for the Saturday, must cancel before Thursday). This is at our discretion only x

My rental doesn't fit! Can I send it back?

We do our best to describe the outfits and the way they fit, but we totally understand that they might not sometimes! If your outfit doesn't fit, you must let us know as soon as possible. For store credit to be issued, the garment must be sent back/dropped off the same day as delivery. Shipping will not be refunded in the case of postal rentals

If you are unsure about sizing, we would recommend checking the sizing chart for the brand of dress you want to hire, to see if their measurements match up to yours.

I need to cancel my garment, what happens next?

If you need to cancel your garment, please email/DM us as soon as possible to let us know. We are happy to offer a full refund if you give us plenty of notice before your rental period! Refunds take 3-5 days to appear back in your account. If you cancel your garment within 48hours of your rental period, store credit will be issued in the place of a refund. If the garment as already been posted and you cancel, shipping will not be refunded. 

I got a mark on my rental! should I try and clean it myself?

If this happens, please message us straight away and we will advise you on what to do next! Generally we can get most of the marks out but in the case of serious staining, time is of the essence! 

But generally the hard work and cleaning is up to us! Alot of the dresses are delicate and have difficult fabric to work with, we know our garments inside out so we do all the cleaning ourselves. If the dress is beyond normal wear standards (extremely dirty/stained) you will be charged an extra $25 fee as we have to send the garment to a different drycleaners

What if I damage an outfit I've rented or during a try on appointment?

We understand that accidents happen! although this is rare, we have more information outlining our damage policy in the terms and conditions

What if I don't agree with the terms and conditions?

We have worked really hard to make our T&Cs fair for everyone! If you don't agree with them, unfortunately, you can't rent from us as we cannot change these.  If you have already rented an item, you automatically agree to these T&Cs and are legally binded to them!

You don't have my size/specific dress I want!

We are constantly adding newbies to our collection! If there is a dress you have had your eye on for a while, get in contact with us! We have purchased special request dresses before, so feel free to send us a message. 

 
If we have left any of your questions unanswered, don't hesitate to contact us using the form below and we will respond asap x